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Support Level
SILVER LEVEL – SUPPORT
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It is the base offer level within YADD Net Watch. Availing this service package offers unlimited phone support and remote support for a fixed monthly cost.
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GOLD LEVEL – SUPPORT/MONITOR/ALERT
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It is the mid-level offer within YADD NetWatch – Managed Services integrating 24/7 monitoring with practical issue resolution. This resolution comprises of all services falling under the SILVER level in addition to:
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Service desk access with named escalation manager
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24x7x365 remote resolution with performance, fault and security alerts
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Annual planning session and assessment
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Remote monitoring of networks, systems and applications
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E-mail reporting for analysis of monthly network health
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PLATINUM LEVEL – SUPPORT/MONITOR/ALERT/MANAGEMENT
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It is an all-inclusive support level within YADD Net Watch – Managed Services. It offers all of the SILVER and GOLD levels’ services plus:
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On-site support
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Unlimited user support at Phone & Remote End
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Asset tracking
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Vulnerability scanning
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Patch management
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Quarterly planning
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SQL and Microsoft© Exchange support
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Data migration
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Troubleshooting & Repair
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Software support
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Virus & spyware issues like in case of OS
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Our OPTIONAL ADD-ON SERVICES can also be availed as and when required:
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Offsite MANAGED Backup services
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Setup of Co-location
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Virtualization
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Support for Telephone system