SILVER LEVEL – SUPPORT

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It is the base offer level within YADD Net Watch. Availing this service package offers unlimited phone support and remote support for a fixed monthly cost.

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GOLD LEVEL – SUPPORT/MONITOR/ALERT

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It is the mid-level offer within YADD NetWatch – Managed Services integrating 24/7 monitoring with practical issue resolution. This resolution comprises of all services falling under the SILVER level in addition to:

•          Service desk access with named escalation manager

•          24x7x365 remote resolution with performance, fault and security alerts

•          Annual planning session and assessment

•          Remote monitoring of networks, systems and applications

•          E-mail reporting for analysis of monthly network health

 

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PLATINUM LEVEL – SUPPORT/MONITOR/ALERT/MANAGEMENT

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It is an all-inclusive support level within YADD Net Watch – Managed Services. It offers all of the SILVER and GOLD levels’ services plus:

•          On-site support

•          Unlimited user support at Phone & Remote End

•          Asset tracking

•          Vulnerability scanning

•          Patch management

•          Quarterly planning

•          SQL and Microsoft© Exchange support

•          Data migration

•          Troubleshooting & Repair

•          Software support

•          Virus & spyware issues like in case of OS

 

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Our OPTIONAL ADD-ON SERVICES can also be availed as and when required:

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•         Offsite MANAGED Backup services

•         Setup of Co-location

•         Virtualization

•         Support for Telephone system